Four Gifts
I was invited to a wedding and it got me thinking – what to buy? […]
The importance of leaving happiness behind
The importance of leaving happiness behind is a profound statement. Who in their right mind […]
Charity with Dignity
Paul McCartney and John Lennon said it best – “I get by with a little […]
The game of life
“One, Mississippi, two Mississippi, …., ten Mississippi, here I come, ready or not!” The funny […]
KPIs, SLAs and other measurements
The concept of measuring business performance is not new. Successful companies have being doing it […]
Information Management
Synopsis The study of information, as separated out from IT and technology, allows businesses to […]
Understanding business requirements
Recently I was talking to a client who was part of a technology implementation project that failed after […]
Business Process Improvement and Performance Management
Business process improvement? The problem as I see it is that, generally, there is no […]
Customer Value Management
I was talking to a technology provider the other day who said they were having […]
The Business Architecture
My preferred business architecture model is shown in the schematic. The model reinforces that people/process/technology […]
Beware the zealot
I first heard the phrase “beware the zealot” many years ago. At the time I […]
The emotions of Responsibility
Simply put, the question is – Who gives me permission to be me? A few […]