KPIs, SLAs and other measurements
The concept of measuring business performance is not new. Successful companies have being doing it […]
Information Management
Synopsis The study of information, as separated out from IT and technology, allows businesses to […]
Understanding business requirements
Recently I was talking to a client who was part of a technology implementation project that failed after […]
Business Process Improvement and Performance Management
Business process improvement? The problem as I see it is that, generally, there is no […]
Customer Value Management
I was talking to a technology provider the other day who said they were having […]
The Business Architecture
My preferred business architecture model is shown in the schematic. The model reinforces that people/process/technology […]